8% SST will be charged on all the services provided by EasyEat as per the SST compliance in Malaysia.
We would like to inform you that EasyEat AI Sdn Bhd is now SST compliant, as per the latest requirement by the Malaysian government. Starting 14th April 2023, we'll be charging 8% SST on our tech fees and payment gateway (PG) fees.
Please see a brief FAQ in order to better understand:
Q. What all services will be taxed under SST?
A. All the services provided by EasyEat will attract SST namely:
1. Technology fee or platform fee
2. PG fee
Q. What is the applicable rate of SST?
A. The current tax rate is 8% as per the regulations in Malaysia. Please note these rates are subject to change as per Government notifications from time to time.
Q. Will this cause any delay in my settlement?
A. This will not impact your settlement frequency. You will still get the settlements every day (T+1)
Q. Will it be made deductible from our sales, or do we have to pay separately?
A. It will be deducted from the settlement amount as mentioned above.
Q. How will it look in my settlement?
A. You will be able to identify SST separately in your settlement Report
Q. Will I get an invoice?
A. We will upload the monthly invoice in the HQ and it will be available for you to download at any time
Q. Can the restaurant take credit for this SST?
A. Malaysia is not practicing the input tax & output tax system. The SST paid to EasyEat by the
restaurants cannot be used to offset with SST collected from the customers.
Q. I don't have SST registration can I charge customers?
A. As per the regulations in Malaysia, you can not charge SST to your customers/diners unless you are SST registered.
Q. Will it impact my existing customer bills?
A. No, there will be no change in your existing customer bills/invoices.
For a detailed breakup of settlement and SST impact, please see the example below:
| Particular | Amount (in RM) |
Index | Calculation |
| Total Amount Paid by Customer | 100 |
A |
|
| Payment Gateway Charges @ 2% | 2 | C | 2% of A |
| EasyEat Technology Charges @1.5% | 1.5 | D | 1.5% of A |
| SST @(PG Charges + Tech Charges ) 8% |
0.28 | E | 8%(C+D) |
| Net Settlement | 96.22 | F | A-(C+D+E) |
* The technology fee and payment gateway fee mentioned above are indicative and might differ from the actual rates. We have taken 2% and 1.5% as an example and for simplicity of calculation.
* PG fee is applicable only on online payments and can vary depending on the Payment channel as per commission structure